Privacy Policy

Last Updated: January 2025

Welcome to Cartontra. This Privacy Policy explains how Cartontra ("Company," "we," "us," or "our") collects, uses, stores, shares, and protects information when you access or use the Cartontra website, platform, and all related digital content, products, and services (collectively, the "Service"). By using the Service, you acknowledge that you have read and understood this Privacy Policy.

We are committed to handling personal information responsibly and transparently. This Privacy Policy applies to information collected through our website, platform, digital products, communications, and related interactions with users, customers, and visitors.

1. Information We Collect

We may collect personal information directly from you, automatically through your use of the Service, and from third-party service providers that assist us in operating the platform. The categories of information we may collect include, but are not limited to, the following:

• Personal Identification Information: such as your name, email address, billing address, and other information you provide when creating an account, placing an order, or contacting us.
• Account Information: such as login credentials, account preferences, and records associated with your access to the Service.
• Transaction Information: such as purchase history, payment confirmations, billing details, and order-related records.
• Usage Information: such as pages viewed, lessons accessed, session activity, device information, browser type, IP address, and general interaction data.
• Support and Communication Data: such as messages you send to us, inquiries, support requests, and any related correspondence.

2. How We Collect Information

We collect information in several ways, including when you:

• create an account on our platform;
• purchase a digital product, course, or resource;
• access lessons, videos, or other learning content;
• subscribe to newsletters or updates;
• contact us by email, contact form, or other communication channels;
• browse our website or interact with our platform through cookies and analytics tools.

3. How We Use Information

We may use collected information for lawful business and operational purposes, including but not limited to the following:

• to create, manage, and maintain your account;
• to process purchases and provide access to paid content;
• to deliver digital lessons, courses, guides, and educational resources;
• to communicate with you about your purchases, account, or service updates;
• to respond to support requests and customer service inquiries;
• to improve the functionality, security, and user experience of the Service;
• to analyze usage trends, performance, and customer engagement;
• to prevent fraud, abuse, unauthorized access, and other harmful activity;
• to comply with legal, regulatory, accounting, and tax obligations;
• to send marketing communications where permitted by applicable law.

4. Cookies and Tracking Technologies

Cartontra may use cookies, pixels, tags, scripts, and similar technologies to support the operation of the website and platform. These tools help us remember user preferences, maintain session functionality, analyze traffic, measure performance, understand user behavior, and improve the overall Service.

You may be able to control cookies through your browser settings. Please note that disabling certain cookies may affect the availability or functionality of parts of the Service.

5. Payment Information

Payments are processed through third-party payment service providers. Cartontra does not generally store full payment card information on its own servers. However, we may receive and retain limited transaction-related data such as payment confirmation, billing status, transaction identifiers, and fraud-prevention signals required to process orders and maintain records.

6. Sharing of Information

We do not sell your personal information in the ordinary sense of selling customer lists for unrelated commercial purposes. However, we may share information with trusted service providers and partners where necessary to operate the Service and fulfill legitimate business purposes.

We may share information with the following categories of recipients:

• payment processors and financial service providers;
• website hosting, cloud storage, and infrastructure providers;
• email service providers and communication platforms;
• analytics and performance monitoring tools;
• security, fraud-prevention, and technical support providers;
• professional advisors such as legal, accounting, or compliance consultants;
• government authorities, regulators, or law enforcement where required by law.

7. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to provide services, maintain user accounts, preserve transaction history, resolve disputes, enforce agreements, and comply with legal obligations. Retention periods may vary depending on the type of data and the reason it was collected.

8. Data Security

We take reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, disclosure, misuse, loss, or alteration. However, no method of data transmission over the internet or method of electronic storage is completely secure, and therefore we cannot guarantee absolute security.

9. International Data Transfers

Depending on the location of our service providers, technical infrastructure, or business operations, your information may be transferred to and processed in jurisdictions outside your country or state of residence. By using the Service, you acknowledge that such transfers may occur, subject to reasonable safeguards where applicable.

10. Your Rights and Choices

Depending on your jurisdiction and applicable law, you may have certain rights relating to your personal information. These may include the right to request access to personal data, request correction of inaccurate data, request deletion, object to certain forms of processing, or withdraw consent where processing is based on consent.

We may need to verify your identity before responding to certain privacy-related requests. We reserve the right to deny a request where permitted by law, including where an exception applies or where the request cannot be reasonably verified.

11. Marketing Communications

If you subscribe to receive newsletters, updates, promotional emails, or other marketing communications from Cartontra, you may opt out at any time by using the unsubscribe link provided in the message or by contacting us directly. Even if you opt out of marketing communications, we may still send you transactional or service-related messages regarding your purchases, account, or important platform notices.

12. Children's Privacy

The Service is intended for a general audience interested in educational content and independent learning. We do not knowingly collect personal information from children in violation of applicable law. If you believe that a child has provided personal information through our platform without proper authorization, please contact us so we can investigate and take appropriate action.

13. Third-Party Websites and Services

The Service may contain links to third-party websites, tools, or services that are not owned or controlled by Cartontra. We are not responsible for the privacy practices, terms, or content of any third-party websites or services. Your interactions with such third parties are governed by their own privacy policies and terms.

14. Business Transfers

In the event of a merger, acquisition, sale of assets, reorganization, financing transaction, or similar business event, personal information may be transferred as part of that transaction, subject to applicable legal requirements and reasonable confidentiality protections.

15. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will become effective upon posting the revised version on the website unless otherwise stated. Your continued use of the Service after such changes are posted constitutes your acceptance of the updated Privacy Policy.